If you are using SharePoint 2013, you should be aware that mainstream support for SharePoint 2013 SP1 will end on April 10th 2018. After this date only security fixes will be provided for SharePoint 2013. Regular hotfixes can no longer be requested. ( https://blogs.technet.microsoft.com/stefan_gossner/2017/10/11/mainstream-support-for-sharepoint-2013-will-end-in-6-months/ )

It’s time to plan to Migrate to SharePoint 2016 or to SharePoint Online!

Mainstream Support definition

Mainstream Support is the first phase of the product lifecycle. At the supported service pack level, Mainstream Support for products and services includes:

  • Incident support (no-charge incident support, paid incident support, support charged on an hourly basis, support for warranty claims)
  • Security update support
  • The ability to request nonsecurity updates

NOTE: Enrollment in a maintenance program may be required to receive these benefits for certain products.

Extended Support Definition

The Extended Support phase follows Mainstream Support for business, developer, and desktop operating system products. At the supported service pack level, Extended Support includes:

  • Paid support4
  • Security update support at no additional cost
  • Nonsecurity related updates requires Extended Hotfix Support to be purchased (per-fix fees also apply).5
    Extended Hotfix Support is not available for desktop operating system consumer products. More details are available here.

NOTE:

  • Microsoft will not accept requests for warranty support, design changes, or new features during the Extended Support phase
  • Extended Support is not available for consumer, consumer hardware, or multimedia products
  • Enrollment in a maintenance program may be required to receive these benefits for certain product

Lifecycle phases for business, developer, desktop operating systems, consumer and multimedia software

 Type of support Mainstream Support Extended Support
Request to change product design and features  Available  Not available
Security updates  Available  Available
Nonsecurity updates  Available
  • Available only with Extended Hotfix Support
  • Not available for desktop operating system consumer products
Complimentary support1 included with license, licensing program2 or other no-charge support programs  Available  Limited complimentary support may be available (varies by product).
Paid-support (including pay-per-incident premier and essential support)  Available  Available

Source and more information: https://support.microsoft.com/en-us/help/14085

To find out more about the Microsoft product’s lifecycle

https://support.microsoft.com/en-us/help/17140/lifecycle-faq-general-policy-questions


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